Email not working in Outlook 2016
Are you having trouble setting up your email in Outlook 2016? You're not alone! We regularly hear from customers that their email isn't working properly in this version of Outlook. After some investigation, we discovered that the problem often lies with a specific setting in Outlook.
The solution: Fill in "Root folder path"
The problem is that an important option in the advanced settings of your email account is not filled in automatically. In Outlook 2016, you need to fill in the option "Root folder path" in the advanced settings. By default, this field is left empty, but for your email to work properly, you need to fill in the word "Inbox" here.
Once you do this, your email should be working again without any issues.
Step-by-step explanation
To help you, we have provided a simple guide below:
- Open Outlook 2016 and go to Account Settings.
- Select the email account you want to modify and click Change.
- Then click on More settings.
- Go to the Advanced tab.
- Find the “Root folder path” option.
- Enter "Inbox" here.
- Click OK and then Finish to save your changes.
Your email should now be working properly again. If you are still having problems, please feel free to contact us.